Refund & Cancellation Policy

Draft for legal review — effective 25 September 2026 Operator: [LEGAL ENTITY NAME] Support: [SUPPORT EMAIL]

This Policy applies to paid CrowdifAI transactions unless a different written enterprise agreement applies. It should be read with the Terms of Service and the applicable Dataset License Terms.

1. Key rule for digital dataset purchases

CrowdifAI sells or facilitates access to digital datasets and digital-use licenses. For direct purchases processed by CrowdifAI or Stripe, purchases are generally final once digital delivery begins, to the maximum extent permitted by applicable law.

Digital delivery begins when, for example, CrowdifAI:

• enables a download;
• releases or generates the purchased dataset package;
• grants the buyer an entitlement or license/access right; or
• otherwise makes the purchased digital content available to the buyer.

A change of mind after that point ordinarily does not qualify for a refund where the law permits this treatment.

This rule does not remove mandatory consumer rights and does not override Apple App Store or Google Play refund rules for purchases processed by those stores.

2. Purchases made through Apple or Google

If Apple or Google processed the payment, the relevant store’s billing and refund process applies.

• Apple-billed purchase: the user may request a refund through Apple, subject to Apple’s policies and applicable law.
• Google Play-billed purchase: the user may request a refund through Google Play where available, subject to Google’s policies and applicable law.

CrowdifAI will honor valid store refund/revocation notifications and may remove or restrict the corresponding entitlement/download/license where permitted by the applicable license and law.

CrowdifAI cannot promise that Apple or Google will approve a refund, and our “final sale” language does not prevent a store from granting a refund.

3. Direct purchases before delivery begins

If a direct CrowdifAI/Stripe payment has completed but CrowdifAI has not yet begun digital delivery, contact [SUPPORT EMAIL] promptly.

Where technically and legally possible, CrowdifAI may cancel the undelivered order and refund it. If the transaction is subject to a statutory withdrawal right, that right applies according to law.

4. EU/EEA digital-content withdrawal acknowledgement

Where EU/EEA consumer law applies and CrowdifAI supplies paid digital content immediately, checkout should obtain the buyer’s separate express consent to begin performance during the statutory withdrawal period and the buyer’s acknowledgement that the right of withdrawal is lost when performance begins, where Article 16(m) of Directive 2011/83/EU applies.

The required consent must be affirmative and should not be pre-ticked or hidden only inside general Terms.

Recommended checkout language is provided in 09_CHECKOUT_LEGAL_COPY.md.

If CrowdifAI fails to obtain a legally required consent, acknowledgement or confirmation, this Policy does not reduce the consumer’s statutory rights.

5. Circumstances where CrowdifAI will review a refund/remedy request

Even after delivery begins, CrowdifAI will review requests involving:

Duplicate charge

The same order was charged more than once without the buyer intentionally ordering multiple licenses/quantities.

Unauthorized payment

The buyer reports a genuinely unauthorized transaction. CrowdifAI may require reasonable verification and may cooperate with the payment provider.

Non-delivery

Payment completed but the purchased dataset/license was never made available within a reasonable time, and CrowdifAI cannot promptly cure the problem.

Corrupt or inaccessible package

The delivered dataset cannot reasonably be opened/downloaded because of a CrowdifAI delivery defect and CrowdifAI cannot provide a working replacement within a reasonable time.

Material misdescription or non-conformity

The delivered digital content materially differs from the key characteristics promised in the listing/order, subject to applicable digital-content/consumer law.

Mandatory legal right

A refund, price reduction, cancellation or other remedy is required by applicable consumer law.

CrowdifAI discretion

CrowdifAI may issue a goodwill refund or credit in exceptional circumstances. Doing so once does not create a right to the same treatment in another case.

6. Circumstances that ordinarily do not qualify for a direct refund

To the extent permitted by law, CrowdifAI ordinarily will not refund a delivered dataset merely because:

• the buyer changed their mind;
• the buyer no longer needs the dataset;
• the buyer expected a particular machine-learning accuracy or business outcome that was not expressly guaranteed;
• the buyer’s software/model is incompatible with a correctly described standard file format;
• the buyer failed to review the listing, license tier, permitted-use terms or disclosed dataset characteristics before purchase;
• the buyer uses the data outside the license or violates the Terms; or
• the buyer’s account is suspended for material misuse after valid delivery.

Nothing in this section excludes a mandatory statutory remedy.

7. How to request a direct refund

Contact [SUPPORT EMAIL] and provide:

• CrowdifAI account email;
• purchase/order ID;
• purchase date;
• dataset/listing name;
• reason for the request; and
• screenshots/error details if the issue concerns delivery or file access.

Do not send full payment-card numbers, passwords, identity-document images or other unnecessary sensitive information by ordinary support email.

CrowdifAI may ask for additional information reasonably needed to investigate the request.

8. Refund method and timing

Approved refunds are normally returned through the original payment method/provider where possible. Processing time after approval depends on the payment provider/bank.

If a partial remedy is appropriate under applicable law—for example replacement delivery, price reduction or partial refund—CrowdifAI may provide that remedy instead of or before a full refund where legally permitted.

9. Effect of a refund on the buyer’s dataset license

Unless applicable law requires otherwise, a full refund/reversal of the purchase terminates the buyer’s paid license and right to obtain or continue using the refunded dataset.

After a full refund the buyer must, where legally and technically possible:

• stop using the raw dataset and derivative copies that remain subject to the refunded license;
• delete CrowdifAI-provided raw dataset copies from systems under the buyer’s control; and
• stop redistributing or relying on license rights arising solely from the refunded transaction.

This does not require deletion of information that law obliges the buyer to retain, but retained information must not be used for unrelated purposes.

Counsel should confirm the effect on already-trained model weights/derived artifacts for each final Dataset License before production launch.

10. Effect of buyer refunds, disputes and chargebacks on creators/sellers

If a marketplace sale is refunded, reversed, disputed, charged back or determined to be fraudulent/invalid, CrowdifAI may, to the extent permitted by law and the Creator/Seller Terms:

• cancel a pending creator earning;
• hold the corresponding amount;
• reverse an unpaid balance;
• deduct the amount from future creator earnings/payouts; or
• seek repayment if CrowdifAI already paid the seller and there is no sufficient future balance.

CrowdifAI will not deduct unrelated amounts without a contractual/legal basis and will provide transaction information reasonably needed to understand the adjustment.

11. Task rewards and creator contributions

Task rewards are not buyer purchases and therefore are not “refundable.” A task submission is eligible for compensation only if it satisfies the applicable task/review rules.

CrowdifAI may withhold or reverse a pending reward for duplicate, fraudulent, rights-infringing or invalid submissions. Once a valid reward has been finally paid, recovery is limited to circumstances allowed by the Terms and applicable law, such as proven fraud or mistaken duplicate payment.

12. Seller payout fees

Payment providers, banks or currency-conversion services may impose fees. CrowdifAI will disclose platform fees under the Seller Terms. Whether third-party payment/payout fees are refundable depends on the provider and applicable law.

13. Enterprise/custom orders

Enterprise quotes, custom dataset requests, bespoke data collection and invoiced projects may have milestone, cancellation and refund provisions in a separate order form or master agreement. Those specific written terms control if they conflict with this general Policy.

14. Chargebacks

If you believe a transaction is wrong, contact CrowdifAI first where practicable so we can investigate. This does not restrict any legal right to contact your bank/payment provider.

Fraudulent or abusive chargebacks may result in account restriction and recovery of amounts lawfully owed. A legitimate chargeback or consumer complaint will not by itself be treated as misconduct.

15. Changes to this Policy

Changes apply prospectively unless law requires otherwise. The refund rules shown at the time of purchase, mandatory law and the relevant payment/store rules govern the transaction.